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Contact Lists and Cell Phones

Posted on | April 22, 2011 | Comments Off

I’ve gotten to the point that I have at least 3 active phone numbers that I have to keep track of. The only way to manage that is with my phone’s contact list. But what happens when the contact is the wrong one?

Initially I thought this was a bit funny, because my daughter and her friends changed the name in her phone from a friend to her boss. They thought that this little prank would be a good practical joke to play. Little did they know that a couple of days later, they would witness the results of their prank. We were all gathered together for a banquet and the victim fell for it completely. The text messaging went something like this:

Prank victim: “So are you coming?”

Boss (totally unaware of anything): “Sure”

Prank victum: “How long will you be?”

Boss: “A few minutes”

A few minutes pass

Prank victim: “So where are you right now?”

Boss: “At home in my living room”.

Prank victim: “Well you are already 20 minutes late, why are you still home?”

Boss: “What are you talking about?”

Doubt now enters our dear prank victims mind.

Prank victim: “You know, the banquet!”

Boss: “I have no idea what you are talking about.”

And finally it dawns on our poor prank victim.

“Who is this?”

Everyone who pulled the prank was at the banquet witnessing this episode and everyone laughed. I had to admit that as far as pranks go, this one worked out pretty well. But what happens when it isn’t a prank, but a complete mistake?

This happened on my own cell phone. I currently have two banks with which I do business with, and they both have “National” in their name. The problem is that I mislabeled the name in my phone. As it happens, I had to call one of the banks to take care of some of my banking business. I didn’t pay that much attention to the introduction by the person taking my call, I just went into my business as usual. It went something like this:

Me: “Hello, I need to ask a question about ___________”.

Bank: “Can you give me your account number?”

Me: “I’m driving, so I don’t have that with me, can you look it up?”

Bank: “Sure, what is your name and social security number?”

Me: “It’s __________”.

Bank: “OK, now I need to verify your account, could you tell me the amount of your last deposit?”

Me: “Sure, it was about ____________”.

Silence. Dead silence on the other end of the phone.

Bank: “OK, how about some recent charges on your debit card?”

Me: “Sure, I just went to ________ and bought something for _________.”

A longer silence

Bank: “I’m sorry, but I can’t verify your account. Goodbye.”

At this point, I have no idea what just happened. I do have an account there and the charges and deposits were pretty accurate. So now I begin to get a little annoyed my bank. What idiot customer service person can’t look up that information and know that it is me?

I drive home and look up the number of my bank, and at the point I realize that I had called the wrong bank. I did have an account there and I’m sure that my social security number matched up to my name on the account just fine, but all the transactions were totally different. I now realize that the customer service person saved my back side and did a great job.

The moral of the story: if something doesn’t seem right about the person you just called or texted, you might want to check your phone’s contact list more carefully.

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